All Essentials by Nature products are handcrafted in Edmonton, Alberta. We have a production site on the south side of Edmonton.
Special care and hygiene procedures are followed in creating all products. We follow AHS guidelines when manufacturing all products.
Orders are shipped out within 7-10 businesses days. Once your order has been sent out, you will receive a confirmation email with a tracking number.
In the rare case that your order arrives with damaged products, please let us know within 7 days via email only. We ask that you send a detailed email with your order number, which products are damaged and send photos.
We offer local pick up at our production site on the south side of Edmonton, two days a week on Wednesday's and Friday's. You need to book an appointment to pick up as we are not a retail location and staff isn't always available.
Once your order is ready, you will receive an email from us with a link to schedule a pick up time. The pick up times are very limited and are only 2 days a week from 10-4. At his time we do not offer any evenings or weekends for pick up. We ask that you come within your 15 minute time slot. If you cannot make your appointment, all you have to do is cancel and reschedule within 24 hours.
Once you arrive, you are welcome to come in to grab your order. We just as that you have your order number ready for us and wear a mask.
Please note that you have 30 days to pick up your order as we do not have the space to store orders. If you do not pick up your order within that 30 days your order will be cancelled and you will not receive a refund, exchange or credit. Once you are emailed that your order is ready for pickup it is then your responsibility. If you are unable to pick up your order within that time period, please send us an email and we are happy to ship your order to you and send you an invoice for the cost of shipping.
At this time, we are not set up for retail.
Due to the nature of our products, we do not offer returns or exchanges and all sales are final. If you purchase a product from one of our stockists and would like to exchange or return it, you must contact them directly.
We order all our supplies from Canadian wholesale suppliers. When we are able to, we try and source as locally as possible.
All our products are for external use only. Never apply undiluted essential oils directly on your skin. Please be aware of your allergies/conditions and always preform a skin patch test before use.
If you are under the care of a physician for any disease or illness, please consult them before using essential oils.
Keep essential oils away from the eyes. If splashed accidentally, rinse immediately with tepid water. If discomfort persists, seek medical advise.
Citrus oils can photo-toxic. Avoid using before or during sun exposure. Rosemary oil should be avoided in hypertension and epilepsy. Clove oil and Wintergreen oil should be avoided if taking blood thinners. Anyone with respiratory illnesses such as asthma, COPD and allergies should be cautious when using peppermint, eucalyptus and rosemary oil.
We use many organic ingredients in our products. All our products are made with the best natural, plant-based ingredients and have gone through extensive testing.
Are your products Vegan?
All of our products are made with plant-based ingredients, however they are not certified as Vegan. If you have a question about the ingredients in a specific product, please feel free to send us an email and we are happy to help.
When using essential oils with children, they must be diluted properly and we take extra care to make sure all our products labelled as safe for children and diluted correctly.
Although some oils are safe to use when pregnant and nursing, we advise you to use caution and speak with your doctor before using.
Some essential oils to stay away from when pregnant are as follows:
Nutmeg, Rosemary, Basil, Clary Sage, Juniper Berry, Cinnamon leaf, Wintergreen, Aniseed, Thyme, Peppermint.
Some essential oils are not safe for our furry and feathered friends. Please always use essential oils with caution and speak with your veterinarian before use.
Keep your essential oil and skincare products out of direct sunlight and away from heat sources. Store in a cool, dry place and ensure the cap in securely closed.
All our products are made with natural ingredients and do not last as long as store bought products. We encourage a shelf life of 1 year.
Some of our products last longer than others depending on if that are oil or cream based.
If you would like to collaborate or work with us, please send an email to email@example.com with your media kit, ideas for collaboration and why you think you would be a good fit for us. Please don't send us DM's on Instagram for collaborations.
We love working with new retailers. Please fill out our wholesale application form and we will be in touch. Once you have been approved, you will receive information on how to access our wholesale portal.