FAQ

 
Where do you make all your products?

All Essentials by Nature products are handcrafted in Edmonton, Alberta. We have a production site on the south side of Edmonton.

Special care and hygiene procedures are followed in creating all products. We follow AHS guidelines when manufacturing all products.

Once I've purchased my order, how long will it take to receive it?

Orders are shipped out within 7-10 businesses days. Once your order has been sent out, you will receive a confirmation email with a tracking number. 

What should I do if my order arrives and the products are damaged?

In the rare case that your order arrives with damaged products, please let us know within 7 days via email only. We ask that you send a detailed email with your order number, which products are damaged and send photos.

Can I pick up my order locally?

We offer in-person shopping and local pick up at our production site on the south side of Edmonton on Wednesdays from 11-6.

How does local pick up work?

Once your order is ready, you will receive an email from us letting you know. Simply come by on a Wednesday between 11-6 to pickup your order, no appointment necessary.

Please make sure to bring your order number and confirmation email with you when picking up.

Please note that you have 30 days to pick up your order as we do not have the space to store orders. If you do not pick up your order within that 30 days your order will be cancelled and you will not receive a refund, exchange or credit. Once you are emailed that your order is ready for pickup it is then your responsibility. If you are unable to pick up your order within that time period, please send us an email and we are happy to ship your order to you and send you an invoice for the cost of shipping.

Can I come visit the space and do some in-person shopping?

Yes, we are now open for in-person shopping every week on Wednesday from 11-6.

What is your return/exchange policy?

Due to the nature of our products, we do not offer returns or exchanges and all sales are final. If you purchase a product from one of our stockists and would like to exchange or return it, you must contact them directly. 

Where do you source your ingredients and materials?

We order all our supplies from Canadian wholesale suppliers. When we are able to, we try and source as locally as possible.

What precautions should I take when using essential oils?

All our products are for external use only. Never apply undiluted essential oils directly on your skin. Please be aware of your allergies/conditions and always preform a skin patch test before use.

 If you are under the care of a physician for any disease or illness, please consult them before using essential oils.

 Keep essential oils away from the eyes. If splashed accidentally, rinse immediately with tepid water. If discomfort persists, seek medical advise.

Citrus oils can photo-toxic. Avoid using before or during sun exposure. Rosemary oil should be avoided in hypertension and epilepsy. Clove oil and Wintergreen oil should be avoided if taking blood thinners. Anyone with respiratory illnesses such as asthma, COPD and allergies should be cautious when using peppermint, eucalyptus and rosemary oil.

Are your products certified organic?

We use many organic ingredients in our products. All our products are made with the best natural, plant-based ingredients and have gone through extensive testing.

Are your products Vegan?

All of our products are made with plant-based ingredients, however they are not certified as Vegan. If you have a question about the ingredients in a specific product, please feel free to send us an email and we are happy to help.

Can I use Essentials products on my children?

When using essential oils with children, they must be diluted properly and we take extra care to make sure all our products labelled as safe for children and diluted correctly.

I'm pregnant, can I use essential oils?

Although some oils are safe to use when pregnant and nursing, we advise you to use caution and speak with your doctor before using.

Some essential oils to stay away from when pregnant are as follows:

Nutmeg, Rosemary, Basil, Clary Sage, Juniper Berry, Cinnamon leaf, Wintergreen, Aniseed, Thyme, Peppermint.

Can I use essential oil products with my pets?

Some essential oils are not safe for our furry and feathered friends. Please always use essential oils with caution and speak with your veterinarian before use.

How should I store my essential oil and skincare products and how long do they last?

Keep your essential oil and skincare products out of direct sunlight and away from heat sources. Store in a cool, dry place and ensure the cap in securely closed.

All our products are made with natural ingredients and do not last as long as store bought products. We encourage a shelf life of 1 year.

Some of our products last longer than others depending on if that are oil or cream based.

I am a social media influencer and I would like to work with you. What's the best way to reach out to you?

If you would like to collaborate or work with us, please send an email to info@essentialsbynature.ca with your media kit, ideas for collaboration and why you think you would be a good fit for us. Please don't send us DM's on Instagram for collaborations.

I own a store or boutique and would like to work with you. What's the best way to contact you?

We love working with new retailers. Please fill out our wholesale application form and we will be in touch. Once you have been approved, you will receive information on how to access our wholesale portal.